1. Scope
These terms govern purchases made on elartedelplacer.com. Before completing the order, the products, quantities, prices, taxes and any applicable additional charges are displayed.
2. Prices and taxes
Prices are shown in euros and include the taxes indicated in the store, unless there is a manifest error or a specific tax situation for the destination. The total amount is confirmed before payment.
3. Order and contract
An order is considered received when the system generates the corresponding confirmation. Final acceptance may be subject to payment validation, actual product availability and reasonable anti-fraud checks.
4. Payment
Available payment methods are shown during checkout. When an external gateway is involved, the handling of payment credentials is carried out in that provider's systems.
5. Availability
The catalogue is updated periodically, but there may be occasional stock discrepancies. If an item cannot be supplied, the customer will be informed and the legally appropriate solution will be offered, including a refund where applicable.
6. Delivery
Shipping conditions, destinations, rates and estimated delivery times are shown in the shipping section and during the checkout process. The outer packaging is discreet.
7. Legal guarantee
Goods are subject to the legal guarantee of conformity provided by the applicable consumer regulations. Any lack of conformity will be handled in accordance with the legal remedies and time limits.
8. Withdrawal and returns
Consumers generally have 14 calendar days to withdraw from a distance purchase, unless legal exceptions apply. See the returns page for the procedure and exclusions applicable to sealed products for health or hygiene reasons.
9. Customer service and complaints
Issues can be reported via the Contact page. Where applicable, the parties may resort to accredited alternative dispute resolution mechanisms for consumer matters.