1. Data controller
Controller: Cavinformatica Social Media · contact: info@elartedelplacer.com.
2. Data we process
We may process identification and contact data, account information, delivery and billing addresses, orders, support communications, technical security information and data needed to manage payments, without storing full card details when payment is processed by an external provider.
3. Purposes and legal bases
We process data to create and manage accounts, handle orders and returns, answer enquiries, prevent fraud and comply with tax, accounting and legal obligations. Depending on the case, the legal basis is performance of a contract or pre-contractual measures, compliance with legal obligations, legitimate interests in security and support, or consent where required.
4. Recipients
Data may be disclosed to providers essential to delivering the service, such as hosting, email, logistics, payment gateways, technical support and advisers, and to public authorities where legally required. Providers act according to their respective roles and agreements.
5. Retention
Data will be kept for the duration of the relationship and afterwards for the periods required to meet legal obligations and liabilities. Enquiries that do not result in a contractual relationship will be retained only for the time reasonably necessary to handle them and evidence the support provided.
6. Rights
You may request access, rectification, erasure, objection, restriction and portability where applicable, and withdraw consent without retroactive effect. To request erasure, use our secure data-deletion page. You may also lodge a complaint with the Spanish Data Protection Agency.
7. Minors
The shop does not intend to collect data from anyone under 18. If such a registration is detected, appropriate steps will be taken to delete it.
8. Security
We apply risk-appropriate technical and organisational measures designed to preserve confidentiality, integrity and availability, and review them when the systems or services used change.